Privacy Policy

This website is owned and operated by Vauxhall Motors Limited ('Vauxhall') whose registered office is located at UK1-101-135, Chalton House, Luton Road, Chalton, Luton, Bedfordshire LU4 9TT.
This website is hosted in Europe by our IT-service provider Fair Computer Systems (FCS), Ostendstr. 132, 90482 Nürnberg, Germany.  
 
Please read this policy carefully before using this website because it explains how we will process personal data. Using this website indicates that you accept this policy.

1.    Types of data being processed / Links to other websites
Vauxhall cares about your privacy. We collect and process various types of personal data via this website.  This includes:
• Information you provide to us when registering, requesting and using our services and our website, such as name, address, e-mail address, as well as image files uploaded by you as a user.
• Information collected with cookies.
• Information about your vehicle and specific contract data that we need for the individual performance of the website (e.g. purchase date, service dates) and to provide a positive usage experience with the best service for your vehicle.

For further details, see section 2.

This website can also contain links to other Vauxhall or PSA Automobiles SA (Groupe PSA), 2-10 Boulevard de l’Europe 78300 Poissy, France websites or to websites of our Vauxhall partners, authorised workshops, other affiliated companies or social media websites. When you click on such a link to any of such other Vauxhall or third party websites, please be aware that these websites have their own data privacy policies. Please check their privacy policies when using these websites.
 
This website can also contain iFrames with content of other Vauxhall or Groupe PSA websites or of websites of third parties. Vauxhall is not responsible for third-party content presented in iFrames. The information presented therein is the sole responsibility of those website owners. Vauxhall has no control or responsibility for the content of independent websites and provides this external content to its visitors for their convenience. As a result, when you visit a page containing such content, you may be presented with cookies from these third party websites. Vauxhall does not control the distribution of these cookies. Please check the Cookies Policy of Vauxhall or the third party's privacy policy for more information.

Please be informed that Vauxhall cannot accept any responsibility or liability for third party websites.

2.    Information about the processing of personal data
The primary purposes for which we process your personal data are for the registration and administration of your MyVauxhall (Website and/or App services) account and - when applicable - your VauxhallConnect services.
Where we process personal data, the law requires that we satisfy one of six lawful basis to do so. We process your personal data because either, it is necessary to enable us to provide the services to you, you consent to us processing it or where it is necessary in our legitimate interests to effectively and efficiently run our business.
We process your personal data as follows: 
 
          
The information Vauxhall use  (mandatory detail is marked with *)  Why we use it
1: Contact information: Such as title*, first name*, last name*, address and postcode, email address*, phone number, date of birth*, password* Registration: Information you provide to us when registering, requesting and using our services and our website.  In addition to the  registration and administration purposes and if required, for processing your request(s), providing services, for customer service, analysis of sales data and to contact you in accordance with your contact preferences.  
2: Vehicle information: Vehicle Identification Number (VIN), registration number, driver type (company/private/Motability & new/used)*, company name, model*, model year, mileage, service plan details, registration date, MOT date and change of ownership notification as supplied to Vauxhall from the DVLA. Registration: Information about your vehicle and specific contract data (e.g. purchase date, service dates, active service plans) that we need for the individual performance of the website and to provide a positive usage experience with the best service for your vehicle.
3: Contact Preferences: email (our main contact channel for offers and updates and news) SMS, telephone, post.  Providing services and communication: Vauxhall-related marketing, market research purposes, customer services, offers, updates and news, analysis of sales data and contact you in accordance with your contact preferences if applicable and based on your consent We also ask you to participate in surveys, which we use for Vauxhall-related marketing, market and opinion research purposes, if you agree.
4: Retailer information: Registration number*, VIN*, preferred retailer (sales and/or service)* Registration and Activation to initiate the registration process and verify vehicle ownership.
5:  Log files on your computer: Internet Protocol (IP) address, browser type and language setting, operating system, internet service provider (ISP) and the date/time stamp (statistical data about browser usage and Internet patterns of our users) To optimise this website in terms of system-performance, usability and providing useful information about our products and services;

To manage the website efficiently, learn more about our users’ behaviours across the website analyse trends and gather demographic data about our users as a whole. May be used for our marketing and advertising services and communications (for example optimizing and improving the user experience, providing more attractive special offers and services)
6: Information collected via cookies Please see our Cookie Policy for detailed information 
7: If applicable, VauxhallConnect Data: title*, first name*, last name*, email address*, password*, Acceptance of VauxhallConnect Terms and Conditions* Registration of VauxhallConnect website account and provision of connected services and alert notifications. 
The data elements marked with a * listed above are mandatory and a contractual requirement. You are therefore obliged to provide the data when you register or request certain MyVauxhall - or VauxhallConnect - related services. If you don’t provide the information, we cannot fulfil your request.
If you registered via OnStar for OnStar-services directly, OnStar Europe Ltd has shared your personal data with us in order to register you for MyVauxhall and access services based on your consent.

Recipient
We disclose your personal data for the below listed purposes to the following recipients:
 
The information we use Why we use it Who we share it with
1. Contact information  Account Management  Opentext
Centurion House,
London Road,
Staines-Upon-Thames
TW18 4AX
United Kingdom
1. Contact information
2. Vehicle information
7. VauxhallConnect information		 Account registration via MyVauxhall    PSA Automobiles SA (Groupe PSA), 2-10 Boulevard de l’Europe 78300 Poissy, France

And respective IT service provider
IBM GBS France
17 Avenue de l'Europe
92275 Bois-Colombes
France 
1. Contact information
2. Vehicle information
3. Contact preferences
4. Retailer information
7. VauxhallConnect information		 Pre-registration, preferred Retailer specific service offers, notifications, services,  customer communication, garage management, vehicle status, service predictions, diagnostic and maintenance alert notifications Your selected and/or preferred Vauxhall Retailer if required.
 
Respective service provider of your selected and/or preferred Vauxhall Retailer:
Fair Computer Systems
Ostendstr. 132
90482 Nürnberg
Germany
1. Contact information
2. Vehicle information
3. Contact Preferences
4. Retailer information		 Customer communication, Vauxhall and service club event notifications MRM-McCann London
76-80 Southwark St
London
SE1 0PN
UK 
1. Contact information
2. Vehicle information 		 Service bookings OEC Europe
Springfield Lyons House
Chelmsford Essex, CM2 5TH 
Unfortunately, the transmission of data over the Internet is not completely secure. Although we do our utmost to protect your personal data, we cannot guarantee the security of your data transmitted via our website. Your data will be transmitted exclusively via a secure server.

3.    Interaction with Social Media Networks
Customer care and assistance via Social Media
You may contact Vauxhall via our Social Media Channels. E.g., if you send us a message or post something on our Social Media Channels, we may use the information in your message or post to follow-up with you on the issue you contacted us for via the Social Media Channel which you used. In order to give you the assistance you requested, we may ask you to provide via direct or private message further information such as details on the issue, name, email, VIN, phone, location (city/state) and/or make, model and year of the vehicle. The information you provide will not be used for direct marketing; market research for service and product improvement will only be carried out on bases of aggregated (anonymised) data.

Please note that you should not include any sensitive data (such as information on racial or ethnic origin, political opinions, religious or philosophical convictions, or health) into you post or message. Be aware that if you post something on a public Social Media Channel, anyone might be able to read it. 

4.    Where we will store your personal data
Some of the third parties referred to above are located outside the European economic area (‘EEA’) and therefore in a country which may not have data protection laws as stringent as those in the EU. Vauxhall will only transfer personal data outside the EEA in the following circumstances:
• To a country which the European Authorities have determined has adequate protection in place to protect personal data (e.g Canada, Switzerland or the Isle of Man)
• Where no adequacy decision has been made such as the USA, Vauxhall will only transfer your personal information where appropriate safeguards are in place (e.g where the company is a member of the Privacy Shield program or Vauxhall have entered into a suitable contract to ensure adequate protection)
For more information about where we transfer your personal information to and the safeguards that are in place to protect it, please send an email to privacyrights-vauxhall@mpsa.com. 

5. How long we will keep your personal data for
Your personal data will be kept for up to ten years from the date on which you purchase or dispose of your vehicle or your last interaction with Vauxhall.

6. Your Rights
Data protection laws give you a number of rights in relation to your personal data. These are described below. Please note however that these rights are not absolute and in some instances will not apply.

As data subject, you have the right to of access your personal data and to be provided with a copy. You have the right to have inaccurate personal data corrected and/or erased. You may request that your personal data is not processed for particular purposes, to object to it being processed at all or to have it transferred to a third party. If you would like to exercise any of these rights, you can do so as described below. On receipt of your request, we will either comply or explain why we cannot comply.
If you have submitted personal information to us as part of your registration with MyVauxhall, this corresponds with the information stored in your profile data. If you make changes to your profile, they are also amended in our database. 

Block/unblock advertising, market research and opinion polls: 
You have a choice whether or not to consent to us processing your personal data for marketing purposes. Please proceed as follows: 
• If you would like to allow us to contact you for marketing purposes, please check the appropriate box for the desired method of contact on your profile page (optional).
• If you do not want to be contacted for marketing purposes, please uncheck the checkmark on your profile page.

Deleting your information
If you would like to delete your data, please log in to MyVauxhall with the e-mail address and password specified in your registration. You can then delete specific information from 'myProfile' or you can deactivate your entire MyVauxhall Web account. To do this, click the 'Remove subscription' button in myProfile section and confirm this action. 
Deactivating your account will not change your communication preference choices. To opt out of being contacted, please update your communication preferences before selecting the 'Remove subscription' option.
By removing your MyVauxhall Web subscription, your MyVauxhall App and – if applicable - your VauxhallConnect account will not be deleted. In order to remove or deactivate your MyVauxhall App and/or VauxhallConnect account, please login directly and follow the instructions of the respective platform. 
If you want to claim your above mentioned rights or delete your account completely please send an email to privacyrights-vauxhall@mpsa.com or write to: Privacy Rights, Vauxhall Motors Limited, MP UK1-101-135, Luton Road, Chalton, Luton, Bedfordshire, LU4 9TT. 
If you are not happy about how Vauxhall handle your personal information, you have the right to complain to the supervisory authority. You can do this by contacting The Information Commissioners Office through their website www.ico.org.uk, by phone on 0303 123 1113 or by post at Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Your right to complain to the Information Commissioner’s Office.
If you are not happy about how we have/are handling your personal data, you can complain to The Information Commissioners Office through their website www.ico.org.uk, by phone on 0303 123 1113 or by post at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Right to withdraw your consent
Where we process personal data based on consent, you have the right to withdraw your consent at any time. To do so please change your settings or send an email to privacyrights-vauxhall@mpsa.com. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

7. Changes to the Privacy Policy
All future changes to our Privacy Policy will be posted on this website. You should therefore periodically review these for changes to our Privacy Policy.

8. Contacting us

If you would like to update information Vauxhall hold about you, exercise any of the rights described above or have any questions about how Vauxhall handle your personal information you can contact Vauxhall by email at: privacyrights-vauxhall@mpsa.com or write to: Privacy Rights, Vauxhall Motors Limited, MP UK1-101-135, Luton Road, Chalton, Luton, Bedfordshire, LU4 9TT.

Contact details of the Data Protection Officer are:
The Data Protection Officer, Vauxhall Motors Limited, MP UK1-101-135, Luton Road, Chalton, Luton, Bedfordshire, LU4 9TT or dataprotectionuk@mpsa.com.

See our Legal Notice for the full company details.