Frequently Asked Questions


What is the MyVauxhall website?

The MyVauxhall is website is designed to make looking after your Vauxhall easier.
It works in harmony with our MyVauxhall App which gives you access to Vauxhall Connect features, and much more.


Who is MyVauxhall for?

MyVauxhall is perfect for anyone who drives a Vauxhall.

Is MyVauxhall free?

Yes, it’s free to use for all Vauxhall drivers.

How can I get the most out of MyVauxhall?

The better we know you and the Vauxhall you drive, the better we can tailor our services and content just for you. Just add your vehicle into your MyVauxhall account, your information in the MyProfile section, select your preferred Retailer with our Retailer Locator and let us know how to contact you.

Where can I find Vauxhall offers?

You’ll find our offers right after login on the ‘Overview’ page. And if you’ve given us some information about your car and your preferred servicing Retailer, we’ll aim to tailor the offers for you and your Vauxhall.

Where can I get these offers?

You can get hold of our offers at any participating Vauxhall Retailer. In the Retailer Locator you can find the Vauxhall service centre closest to you and save them to your profile as your preferred servicing Retailer.

What’s the Service Reminder for?

The Service Reminder is a tool to notify you if any inspections are due for your vehicle. After you log in, just enter your Vauxhall’s VIN (Vehicle Identification Number) and we’ll keep you informed as to when your services are due.
Please note – service reminders and sight of service history is only available once a customer has been verified by their Vauxhall Retailer.

How do I get my vehicle verified?

We take data security very seriously. We won’t let anyone see any vehicle service history unless we’re sure they have permission to do so. This information is supplied to us by your Vauxhall Retailer – just visit them and they can arrange verification of your account.

How does the Service Reminder work?

All we need is your VIN (Vehicle Identification Number) from your documents. We will then work out when your Vauxhall needs a service based on the original registration date. If you want to activate this service, add your vehicle's VIN when adding your vehicle to your myvauxhall account. Make sure that you allow us to contact you by setting your contact preferences in myprofile section.

How often do I need to get my vehicle serviced?

Service intervals vary for each model, but you can find our recommendation for your car in your owner's manual. If you're still unsure, please contact your Vauxhall Retailer and they’ll be happy to help.

What can I use an Online Service Request for?

You can use this online tool to book your service with a Vauxhall Retailer. You can also let them know what your car needs in advance, so they’ll always be ready for your next visit. Your Retailer will contact you as soon as they receive your booking request.

How can I get a replacement owners' manual for my vehicle?

There are a selection of owners’ manuals in your myvauxhall account in the ‘Owner Manual’ section. If it’s not there please call your Vauxhall Retailer and ask for the parts department – they’ll order a replacement for you.

Where can I buy parts and accessories, and how much do they cost?

Please speak to the parts department at your Vauxhall Retailer and they will help you find what you need. For accessories you can also check out our accessories catalogue - you’ll find a link to this on the ‘Overview’ page below your Vauxhall offers.

How do i know if i should update maps or software of my vehicle?

If you haven't updated your vehicle's map in the past year or more, then it is a good time to do so. Log into your myvauxhall account to check for the newest map & software updates. Each map update contains new and modified roads, points of interest, and addresses. This data improves your navigation system’s routing accuracy and overall functionality.

Where do i find the update instructions?

Log into your MyVauxhall account to check for the newest map & software updates. If there is no vehicle in your MyVauxhall garage yet, you can add it by inserting the vehicle identification number (vin) in the add vehicle section. You'll find your vin in your ownership documents, on the dashboard (visible from outside the vehicle) or on the doorpillar.  Depending on your vauxhall model, MyVauxhall will navigate you to the correct source for the available updates. There you will be able to find the instructions for the map and / or software updates. If you do not have a MyVauxhall account visit or download the MyVauxhall app and register a new account. After you have logged into your new MyVauxhall account, add your vauxhall to your garage by inserting the vin of your vehicle in the add vehicle section. Navigate to vehicle details section for more information on available map and software updates. 

Will a map update add new features to my navigation system?

New features may be included in some map updates. However, specific features and data will vary. 

Can i install the map update myself?

In most cases, map updates can be installed by the vehicle owner. To find out more information on the available updates for your vauxhall, visit the vehicle details section in your myvauxhall account. 

Will the map update for my vehicle work in other vehicles?

Generally speaking, no. Map updates are unique to a specific vehicle's navigation system. Navigation systems vary from model to model and, in some instances, from year to year.

The installation of my update failed, what should i do?

Visit the Contact Us page to get in touch via email or phone. Our customer car team can verify that you have the correct map update and that you are following the proper installation process. 

How do i reset my navigation system?

Please contact your local retailer for assistance. 

I have a technical issue with my navigation system, where can i have it checked?

All repairs should be performed by an authorised Retailer

Is my data safe?

Yes, we take data privacy very seriously. For detailed information on the handling of your data please view our privacy policy.

Where is my data going and where will it be stored?

Your information will be kept safe and confidential.

What is an opt-in?

Opting-in for marketing allows us to contact you with any offers that we think will be relevant. Of course it’s not compulsory – your choice.

How can I opt-out of communications?

You may opt-out of marketing communications at any time by un-checking the contact preferences in the MyProfile section, which you’ll find in the dropdown menu under your username.

How can I change my profile details?

Go to MyProfile section, which you’ll find in the dropdown menu under your username, you will see your current details displayed. Update your details then select 'Save' to save them to your profile.

Do I have to enter all the information in my profile?

Please fill out all the information in your profile. The better we know you and the Vauxhall you drive, the better we can tailor our services and content just for you.

Can I register more than one vehicle?

Yes, up to four vehicles can be registered in one account. To unlock all the functionalities MyVauxhall has to offer, next time you are visiting your Retailer request to verify the ownership of your vehicle(s).  

How can I change my details?
Changing your details can be done in MyProfile section in the dropdown menu below your username

Why should I enter a VIN number?

If we know your VIN number, we can customise our services and offers for you, since it provides us with precise information about your Vauxhall. You'll find your vehicle identification number (VIN) in your ownership documents. The VIN can also be found on your vehicle by checking the dashboard where it meets the windscreen on the driver’s side or by checking the doorpost on the driver’s side, just where the door latches when it is closed.

How can I change my vehicle data?

A big share of data can be created from our database once you’ve entered your VIN (Vehicle Identification Number). There is no need for you to spend any time tediously checking your documents and entering the information. After entering your VIN just go to ‘Vehicle Details’, where you will find all details about your selected vehicle.

Why is there an exclamation mark next to my VIN?

If you have entered an incorrect VIN or one that is unknown to our database, you’ll be asked to check the VIN and enter it again. If your car was built before 1997, you cannot enter your VIN for MyVauxhall. You can check whether your VIN is valid by adding your VIN to your account.


Please check your junk folder for your account activation email. If it's not there, please attempt to login and a couple of options will be presented below the login boxes which you can select to resend the activation email to your inbox.


If you've forgotten your password, you can create a new one by clicking the Login button on the Homepage and then choosing the ‘Forgot Password’ link.


You can delete your account at any time, although we hope you don’t want to. You can delete specific information from MyProfile section, or you can deactivate your entire MyVauxhall Web account. To do so, click the ‘Unsubscribe from MyVauxhall Web’ button in MyProfile section and confirm this action. Deactivating your account will not change your communication preference choices. To opt out of being contacted, please update your communication preferences before unsubscribing from the website.
By removing your MyVauxhall Web subscription, your MyVauxhall App and – if applicable - your VauxhallConnect account will not be deleted. In order to remove or deactivate these, please login to the services directly using the same login credentials and follow the instructions of the respective platform. 
To permanently delete your account and all the data associated, please email with your request to:



Yes. We have transferred your account and login details to the new MyVauxhall site, so you can still login as you normally would. You may be asked to create a new password as we have updated our security rules.


If you have a new email address or you can't access your previous email address, but you remember your password, head to MyProfile section in the dropdown menu under your username and change the email address. If you can't remember your password and you don't have access to your old email address you will need to re-register as a member of MyVauxhall.

How can I contact you?

To help you find the information you're looking for, we've put together the most common Customer Care enquiries which can be located here.
Still can’t find what you’re looking for? Our contact details are below – we’ll be happy to help.

We’re available Monday to Friday from 8:00am to 6:00pm. 

Email us:
(Please include your vehicle registration number and a contact number in your email to help us handle your enquiry efficiently.)


Call us:

General enquiries: 0800 026 0034
Vauxhall Breakdown Assistance: 0800 553 388
Vauxhall Insurance: 0344 463 2673
Network Q Warranty: 0345 600 2075
Motability: 0800 731 5267


Write to us:

Chalton House, 
UK1-101-135 Luton Road, 
Bedfordshire LU4 9TT. 


Where can I find my nearest Vauxhall Retailer?

If you have not chosen a preferred Retailer yet, please do so by following the reminder in the ‘Overview’ page or by clicking on the MyRetailer section in the top menu navigation in your MyVauxhall account.
There you have the chance to search for a Retailer by name, city or your location.